the hotel has some charm, but the elevator situation is laughable, it feels like the waiting is an eternity. also, the shuttle bus idea is clever, but a three-hour lunch break for the driver? come on! i expected at least a complimentary gesture for my troubles, but guess that’s too much to ask at this establishment.

The good outweighs the bad (barely)

We booked this hotel for its proximity to family and were thrilled with the comfortable beds, refreshing cleanliness, and surprise upgrade to Club level with a lovely breakfast. The poolside pizza experience was delightful.

A mix-up with the room view left us disappointed, and an unexpected fee during check-in added unnecessary stress. Staff didn’t accommodate room changes without added charges, which felt frustrating.

Housekeeping knocked despite our "do not disturb" sign.

pleasant stay , but not without issues

The reception team greeted me warmly, providing great service from the start. The city view from my room was stunning, making mornings more enjoyable. The pool area offers a refreshing escape, enhancing my relaxation during the stay.

The walls seemed thin, which affected the quietness of my room.

Loved the infinity pool and the vibrant bar scene. The hotel's lounge area offered amazing views, perfect for winding down. Plus, I enjoyed a good surprise dessert for our anniversary!

Staff was always helpful and pleasant. The facilities were quite clean. I had appointments at NUH, so location was good for taxi rides. Many dining options were within walking distance.

a delightful stay with fantastic poolside snacks and friendly service

The moment we arrived, the friendly concierge welcomed us warmly. The pool area is truly a gem, offering a fantastic place to unwind with poolside snacks. The hotel's location provides easy access to local eateries and shopping, and the gym is well-equipped for a refreshing workout.

Housekeeping knocked even with the 'do not disturb' sign, but the room was comfortable.

My stay was mainly due to visiting the nearby Gardens by the Bay. The room was well-equipped and spacious, providing everything I needed for a comfortable night. I particularly enjoyed the cleanliness of the room and the organized way the housekeeping team prepared everything before my arrival. I did experience some confusion during check-in that delayed the process, but overall, it didn't spoil my experience too much.

The Deluxe Queen Room felt intimate, akin to what you might find in a well-designed Japanese hotel, maximizing space with smart furnishings. The infinity pool is a highlight, surrounded by plenty of lounging options and offering striking views, complemented by a well-crafted cocktail bar.

Throughout my stay, noise from neighboring rooms made it tough to catch some shut-eye, likely due to the walls lacking proper sound insulation. The hotel's shuttle bus service is a clever perk, but it shuts down for a long lunch break certain hours, which can be inconvenient. The elevators sometimes seem poorly managed, leading to longer waits than expected.